While waiting for resolution on the issue, enable call forwarding or simultaneous ring so that incoming calls get routed to another phone and don’t get missed. In the lower-left corner of the Lync main window, click the audio device menu, and then click Check Call Quality to make a test call and hear how you sound using the selected device. For a list of optimized devices, see Phones and Devices Qualified for Microsoft Lync.īefore making or receiving another call, check that your speaker or audio device is working, and check the audio quality by making a test call, as follows: Additionally, make sure that the device you’re using is optimized for Microsoft Lync Online communications software. If there is physical damage to the device or if the problem continues after restarting your computer, try using a different device. ![]() ![]() Make sure the audio device is plugged in correctly and also check the volume settings on the device. The speaker or audio device you’re using is not working correctly.
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